- Are the products authentic?
Yes. StayMark sells authentic HEREJE products sourced directly from HEREJE Colombia.
- Is StayMark an official HEREJE distributor?
StayMark is an authorized U.S. distributor of authentic HEREJE products.
- Where do orders ship from?
Ready-to-ship orders are fulfilled from North Carolina, United States.
- What are HEREJE handbags made of?
Materials vary by model. Please review the Materials section on each product page for the exact composition. Many HEREJE designs are made with high-quality PVC and synthetic materials.
- Are the colors exactly as shown?
We make every effort to display colors accurately. However, tones may vary slightly depending on screen settings, lighting, and the individual characteristics of the material.
- How long does shipping take?
Ready-to-ship orders are processed within 1-2 business days. Delivery time begins after the carrier receives the package and and varies depending on the courier you select at checkout.
- Can I order a color that is not currently in stock?
Selected styles may be available by special order. Contact us to confirm the available combinations and estimated shipping date before purchasing.
- Do you accept returns?
All purchases are final sale except for approved claims involving an incorrect, damaged, or defective item. Please review our Final Sale Policy before ordering.
- How do I care for my bag?
Use a soft white microfiber cloth, mild neutral soap, and a small amount of water. Do not machine wash, soak, overload, or compress the bag.
- Will I receive tracking?
Yes. A tracking number will be emailed after your order is fulfilled.