Refund policy

Final Sale

All sales are final. StayMark does not accept returns or exchanges due to change of mind, preference, fit, color choice, or any other non-defect-related reason.

Returns will only be considered if an item arrives with a manufacturing defect, is damaged upon delivery, or if you receive the wrong item.

Damages, Defects & Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged upon delivery, or incorrect, contact us at savila@staymarkstore.com within 7 days of delivery.

To help us evaluate your claim, please include:

Your order number
A description of the issue
Clear photos or videos showing the defect or damage
Photos of the packaging, when applicable

The item must remain unused, unworn, and in its original condition, with all tags, security seals, and original packaging intact.

StayMark reserves the right to review each claim before approving a return, replacement, or refund.

Approved Returns

If your claim is approved, we will provide you with return instructions and, when applicable, a prepaid return shipping label.

Please do not send any item back without first contacting us and receiving return authorization. Unauthorized returns will not be accepted.

The return address will be provided directly to you once your return has been approved.

Exchanges

We do not offer exchanges for preference, color, style, or change of mind.

If you receive a defective, damaged, or incorrect item, we may offer a replacement when available. If a replacement is unavailable, an eligible refund may be issued.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, please contact us at savila@staymarkstore.com.