Shipping policy

Order Processing

Orders are typically processed and shipped within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

Shipping Within the United States

StayMark currently ships within the United States.

Available shipping options, rates, and estimated delivery times will be displayed at checkout based on your shipping address and the carrier selected.

Please note that estimated delivery times begin after your order has been processed and shipped.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Shipping Delays

Delivery dates provided by shipping carriers are estimates and are not guaranteed.

StayMark is not responsible for carrier delays caused by weather, service interruptions, holidays, or other circumstances outside our reasonable control.

If we are unable to ship your order within our stated processing timeframe, we will contact you with updated information and provide any cancellation or refund options required by applicable law.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible at savila@staymarkstore.com if you notice an error in your shipping information.

Once an order has been shipped, we may be unable to change the delivery address.

Additional shipping charges may apply if an order is returned to StayMark because of an incorrect or incomplete address provided by the customer.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier first.

If you still cannot locate your package, contact us at savila@staymarkstore.com and we will assist you with the appropriate carrier investigation.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us according to our Return & Refund Policy so we can review the issue and make it right.